bk33or's Privacy Policy
The security of your personal information is our top priority. This document explains how bk33or collects, uses, and protects your information.
bk33or is a safe and reliable online gaming platform for players in Bangladesh. We believe your privacy is a fundamental right. In this privacy policy, we clearly state what types of information we collect, why we collect it, how we use it, and how we keep it secure. This policy is not a plain translation of a legal document written in English — it is written directly for you, in Bengali.
What Information We Collect
We collect the following types of information to create your account on the bk33or platform and provide our services. Each piece of information is collected for a specific purpose and we do not collect any unnecessary information.
Personal Identity Information
- Full name and date of birth
- National ID card or passport number (for age verification)
- Email address
- Mobile phone number
- Residential address
Financial and Payment Information
- bKash, Nagad, or Rocket account number
- Bank account details (for withdrawals)
- Transaction history and amounts
- Deposit and withdrawal records
We never store full card numbers or PIN codes.
Technical and Usage Information
- IP address and device type
- Browser and operating system information
- Login time and session information
- Gaming activity logs
- Cookies and tracking data
Communication Information
- Live chat conversation records
- Messages sent via email
- Complaints and request information
- Feedback and ratings
How Your Information Is Used
bk33or uses your information only for purposes that are in line with this privacy policy. Your information is not used beyond the purposes listed below.
2.1 Account Management and Service Delivery
We use your identity information to create, verify, and maintain your account. This ensures that only eligible individuals (aged 21 or over) can access our platform. This information is essential for sign-in, password recovery, and account security.
2.2 Financial Transaction Processing
Financial information is used to complete deposit and withdrawal processes, to enforce the ৳200 minimum deposit and ৳1,000 minimum withdrawal limits, and to ensure secure payments via bKash, Nagad, Rocket, or bank transfer. Records of every transaction are stored securely.
2.3 Security and Fraud Prevention
Technical information is used to protect your account from unauthorized access and to detect suspicious activity. This information plays an important role in ensuring protective measures against money laundering and fraud.
2.4 Ensuring Responsible Gaming
By analyzing your gaming activity data, we can identify unusual behavior and provide support when needed. This information is also used to help you set your own limits under the responsible gaming policy.
2.5 Customer Support and Communication
Your contact information is used to resolve your complaints and questions, to provide 24/7 Bengali live chat support, and to send important account-related notifications. Promotional messages are sent only with your consent.
Cookies and Tracking Technology
The bk33or website uses cookies to improve your browsing experience and ensure the platform functions properly. Cookies are small text files stored on your device that help our site recognize you.
Essential Cookies
These cookies are essential for the core functions of the site. They are used to maintain login sessions, keep security features active, and remember language preferences. Disabling these cookies will prevent the site from working properly.
Analytics Cookies
Analytics cookies are used to understand which pages on the site are visited most, how fast pages load, and where errors occur. This information is completely anonymous and does not identify you personally.
Functional Cookies
These cookies are used to remember your preferred game categories, interface settings, and personalized experience. You can disable these cookies from your browser settings, though some features may stop working as a result.
You can manage cookies at any time from your browser settings. Most browsers allow you to view, edit, or delete cookies. Contact our support team for more information.
Sharing Information with Third Parties
However, we may share necessary information in the following limited circumstances:
Payment Processors
Necessary information is shared with the relevant payment institutions to complete bKash, Nagad, Rocket, and bank transfer processes. These institutions follow their own strict privacy standards.
Legal Obligations
Information may be provided in response to applicable laws in Bangladesh, judicial orders, or legitimate requests from government authorities. In such cases, we provide only the minimum necessary information.
Technology Service Providers
Minimum necessary information may be shared with trusted technology partners for site security, hosting, and technical operations. These partners operate under strict confidentiality agreements.
Identity Verification Services
Information required for identity verification is shared with specialized service providers during the account verification process (KYC). This process ensures the security of your account.
Data Storage and Security
bk33or applies industry-standard security measures to keep your personal information protected. Our arrangements for storing and securing data under this privacy policy are as follows:
Encryption and Data Protection
- SSL/TLS encryption is used for all data transfers
- Stored data is protected with advanced encryption technology
- Passwords are never stored directly — they are kept in hashed form
- Regular security audits are conducted
Data Retention Period
All information is retained for as long as your account remains active. Even after an account is closed, certain information must be retained for a set period due to legal and financial obligations. Once that period has passed, the information is securely deleted or anonymized.
Security Measures
- SSL Encryption
- Two-factor authentication (2FA)
- Suspicious login alerts
- Automatic session timeout
- Firewall protection
- Regular security testing
- Data backup and recovery
- Staff training and policies
Your Rights and Controls
You have clear rights over your personal information. bk33or respects these rights and you can request any of the following at any time:
Right to Access Information
You have the right to know what information we hold about you. Upon request, we will provide you with a summary of your information.
Right to Correct Information
If any of your information is incorrect or incomplete, you can request a correction. We will make the necessary changes after verification.
Right to Delete Information
Under certain conditions, you can request that your information be deleted. However, some information may need to be retained due to legal obligations.
Right to Object to Processing
In certain circumstances, you have the right to object to the processing of your information, particularly in the case of marketing communications.
Right to Data Portability
You can request to receive your information in a structured and common format. We make every effort to fulfill reasonable requests.
Right to Withdraw Consent
Where information is processed on the basis of your consent, you may withdraw that consent at any time.
Protection of Minors' Information
bk33or is a platform strictly operated for individuals aged 21 and over. We do not knowingly collect personal information from minors.
- An age verification process is followed at the time of registration
- Age is confirmed through a national ID card or other government-issued documents
- If we become aware of any minor's information, the account is immediately closed and the information is deleted
- Parents or guardians who have concerns can contact us
Changes to the Privacy Policy
bk33or reserves the right to update or change this privacy policy at any time. The following process is followed when changes are made:
- For significant changes, a notification will be sent to your registered email address
- The "Last Updated" date at the top of the page will be changed
- Continued use of the site after any changes will be considered acceptance of the new policy
- Contact our support team for details on any changes
We always strive to keep this policy clear and transparent. If you have any objection to a change, please let us know via live chat or email.
Privacy Contact
Contact us for any questions, requests, or concerns regarding your personal information. Our dedicated support team will resolve your matter as quickly as possible.
[email protected]
24/7 support available in Bengali
Instant via live chat; within 24 hours via email
To correct or delete your information, write to us by email. Please include your account details and the information required for identity verification with your request.
If you believe your account security has been compromised or you notice any suspicious activity, please let us know immediately via our live chat.